Store Operations Manager

Farmers Home Furniture•Decherd, TN

21d

About The Position

The Store Operations Manager assists the store manager in directing and managing all aspects of an assigned store’s operations. The role supervises, guides, and trains store personnel to help meet established sales and profit goals, and ensures that store work is performed personally or delegated appropriately. Responsibilities span sales, accounts receivable and collections, warehouse and delivery, inventory, staffing, customer experience, compliance, administration, and store security. The manager also represents the store in community initiatives and upholds the company’s H.O.M.E. values.

Requirements

High school diploma or GED.
Three years of practical supervisory retail and/or sales experience, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Possess and maintain a valid state driver’s license.
Ability to evaluate, audit, deduce, and access data using established criteria and exercise discretion in evaluating consequences and selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate, maneuver, or control equipment, machinery, tools, and materials used in the role.
Ability to use a wide variety of reference, descriptive, and advisory information.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or scheduled instructions; apply rational principles; and exercise independent judgment to adapt methods and standards.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable and subjective criteria.

Responsibilities

Supervise, direct, and evaluate assigned staff; address employee concerns, direct work, counsel and discipline employees, and complete performance appraisals.
Oversee daily activities across store departments, including accounts receivable, collections, sales, warehouse, delivery, and general office operations.
Plan employee work schedules, approve vacation and leave, and allocate personnel and other resources.
Direct or perform sales work, inventory-taking, cash reconciliation, operating-record maintenance, warehouse and delivery duties, and preparation of daily transaction records.
Monitor store departments to ensure accurate and efficient job performance.
Develop expertise in customer experience and sales execution to train sales consultants and sales support staff.
Train new and current employees in retail selling, merchandising, and customer relations using Farmers Academy and on-the-job training.
Meet or exceed sales-to-budget, profitability, delinquency, and bad-debt goals; manage the P&L and oversee sales activity training, management, and reporting.
Communicate and enforce company policies and procedures, implement personnel safety and store-protection procedures, and follow applicable local, state, and federal regulations.
Ensure employees comply with established security, sales, and record-keeping procedures.
Coordinate warehouse activities with related operations, including production, sales, records control, and purchasing.
Ensure the store opens and closes as scheduled, the retail facility operates smoothly, and security systems are set.
Ensure merchandise pricing and tagging follow company requirements for store profitability.
Ensure merchandise displays are set to CAD; execute ordering and delivery procedures to standard; manage inventory levels below maximum and aged inventory over 12 months below 20% of total inventory dollars.
Coordinate sales promotions and prepare or direct staff in preparing merchandise displays and advertising point-of-purchase materials.
Maintain appropriate merchandise stock levels and order merchandise to replenish inventory.
Resolve customer complaints and record them in the Product Quality Assurance program.
Represent the store and company in community involvement initiatives that enhance visibility, foster positive relationships, and build goodwill.
Maintain vehicle delivery reports and maintenance files.
Review resumes and applications, interview candidates, work with Human Resources to obtain standard pre-employment background information, and hire qualified personnel.
Conduct staff meetings and attend relevant meetings, conferences, seminars, workshops, and training sessions.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, and approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machines, telephone, computer, and other equipment as needed.
Assume the Warehouse Supervisor’s responsibilities when that supervisor is absent at the store location.
Uphold and promote the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Perform other related duties as required.