Store Operations Manager

Tractor Supply Company•Pearisburg, VA

13d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role is process-driven and promotes a safe, productive, and compliant work environment while coaching Operations Team Members and supporting the Store Manager. The position requires regular and predictable attendance, flexibility to work schedules based on business needs, and a customer-service-oriented approach. The manager may lead and coach assigned Operations Team Members, manage direct reports and execute the Ops Team routine in applicable stores, operate store equipment, assist customers with loading purchases, complete related documentation, and obtain business-required licenses or certifications. Other duties may be assigned. The work environment is generally indoors with moderate noise, adequate lighting and temperature, and hard floors; the role also involves outdoor lots and may require working in adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. This is a non-sedentary position involving movement throughout the store and outdoor areas, handling merchandise, operating equipment, and completing customer and operational tasks.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver's license.
High school diploma or equivalent is required.
Ability to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to excel in a fast-paced work environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to constantly operate store equipment such as a computer and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete required training and certifications for propane dispensing and other business needs.
Ability to travel as required to support district needs and drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Knowledge of farming, ranching, pet/equine, or welding.
Bachelor's degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive, and compliant work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
Lead Feed to Floor execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
Oversee inventory-control and compliance processes, including adjustments, discrepancy and negative-on-hand reviews, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly-area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify that owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business and perform other duties as assigned.
Train Team Members in the appropriate application of policies and procedures.
Complete required training and certifications, including training and certification to dispense propane, and dispense propane.
Travel as required in support of district needs and drive or operate a vehicle for business needs.