Store Operations Manager

Tractor Supply Company•Eufaula, AL

14d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor routines, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. Work shifts vary by store, generally last at least four hours, and may exceed eight hours. The work environment is generally indoors with moderate noise, though the role may require working outdoors in adverse weather. The position is non-sedentary and involves movement throughout the store and outdoor areas, equipment operation, merchandise handling, customer service, and travel as required for district needs. The role requires previous retail leadership experience, a high school diploma or equivalent, age 18 or older, and a valid driver’s license. Prior store operations and supervisory experience are strongly preferred. A bachelor’s degree in Business Administration or a related field and knowledge of farming, ranching, pet/equine, or welding are preferred.

Requirements

Previous retail leadership experience is required.
A high school diploma or equivalent is required.
Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately.
Must be able to perform Team Member responsibilities and operate equipment related to job duties safely, properly, efficiently, and accurately.
Must have strong interpersonal skills and resolve issues ethically with minimal conflict.
Must be able to work in a fast-paced environment.
Must be able to move and transfer merchandise weighing up to 50 pounds.
Must be able to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access all store areas.
Must be able to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to communicate effectively in writing and verbally with Team Members and customers.
Must be able to process information and merchandise through the point-of-sale system.
Must successfully complete training and certification to dispense propane and be able to dispense propane.
Must successfully complete all required training and certifications for business needs.
Must be able to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
A bachelor’s degree in Business Administration or a related field.
Knowledge of farming, ranching, pet/equine, or welding.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up to operational standards.
Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown process execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners’ manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate forklifts, balers, cash registers, computers, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.
Travel as required in support of district needs and drive or operate a vehicle for business needs.