Store Operations Manager

Tractor Supply Company•Marinette, WI

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. This process-driven role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The role requires availability, flexibility, adaptability, and a service-oriented approach. The manager reinforces Legendary Service and Leading with Legendary behaviors through customer engagement, coaching, and accountability. They lead assigned operational processes, maintain store standards, oversee inventory control and security routines, and may operate equipment or assist customers with loading purchases. Other duties may be assigned.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age and have a valid driver’s license.
A high school diploma or equivalent is required.
Ability to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced work environment.
Ability to move merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete required training and certifications, including certification to dispense propane.
Ability to travel as required for district needs and to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain Store recovery standards.
Oversee the Inventory Control Specialist role, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot/FOD presentation and signage, as well as backroom, dock, assembly area, shelters, containers, feed centers, and related outside standards.
Own damage feed/food markdown process execution and follow-up, the Styrofoam block process, and the pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time, and obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment and train Team Members on appropriate application of policies and procedures.
Perform other duties as assigned.