Store Operations Manager

Tractor Supply Company • Hermiston, OR

7d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor processes, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, store security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment by coaching Operations Team Members and supporting the Store Manager.

The position requires reliable attendance and availability to work assigned schedules based on business needs. The manager reinforces Legendary Service and company operating standards through customer engagement, coaching, accountability, and accurate, timely completion of documentation. The position may also require obtaining business-needed licenses or certifications, traveling in support of district needs, and performing other assigned duties.

Work is generally indoors in a moderately noisy environment, with work in outdoor lots and possible exposure to adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. The position is non-sedentary and requires moving throughout the store and outdoor areas, handling merchandise and equipment, and providing customer assistance.

Requirements

• Previous retail leadership experience.
• At least 18 years of age.
• Valid driver’s license.
• High school diploma or equivalent.
• Ability to read, write, and count accurately.
• Ability to perform the principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to work effectively in a fast-paced environment.
• Ability to work outdoors in adverse weather conditions.
• Physical and mental ability, with or without reasonable accommodation, to move throughout the store and outdoor areas, including for an entire shift.
• Ability to move and transfer merchandise weighing up to 50 pounds.
• Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to safely access all store areas, including the selling floor, side lot, stock area, and register area.
• Ability to operate store equipment safely and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to communicate effectively with Team Members and customers using written and verbal communication skills.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to complete training and certification to dispense propane and to dispense propane.
• Ability to complete required training and certifications for business needs.
• Ability to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Prior supervisory experience.
• Knowledge of farming, ranching, pets or equine, or welding.
• Bachelor’s degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Promote and enforce a safe, productive, and compliant work environment by following policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Lead freight execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up to operational standards.
• Lead Feed to Floor execution and follow up on assigned routines and process expectations.
• Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
• Oversee inventory-control and compliance processes, including adjustments, discrepancy and negative on-hand reviews, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain organization and recovery standards in the backroom, dock, and assembly area.
• Maintain standards for shelters, containers, feed centers, and related outdoor areas.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate processes.
• Verify that owners manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate equipment such as forklifts, balers, cash registers, and computers as needed, and assist customers with loading purchases.
• Complete documentation associated with job duties accurately and on time.
• Obtain licenses or certifications as needed by the business and perform other assigned duties.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits eligibility is described for full-time Team Members and part-time Team Members; part-time new hires must meet the stated average-hours and service-period requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED