Store Operations Manager

Tractor Supply Company•Morrilton, AR

19d•Onsite

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular, predictable attendance and flexibility to work assigned schedules based on business needs. It is non-sedentary and involves working primarily indoors with moderate noise, as well as working outdoors, potentially in adverse weather. Shifts generally last at least four hours and may exceed eight hours. The role may require travel in support of district needs, operation of a vehicle for business needs, and completion of training or certifications, including propane dispensing.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old and possess a valid driver's license.
High school diploma or equivalent is required.
Ability to read, write, and count accurately, regardless of education level.
Ability to perform the position's physical and mental tasks with or without reasonable accommodation, including moving merchandise up to 50 pounds and pushing or pulling merchandise up to 2,000 pounds with appropriate material-handling equipment.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders; occasionally lift or reach overhead; and move throughout the store for an entire shift.
Ability to safely access all store areas and operate equipment needed to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete required training, including certification to dispense propane and certifications for other business needs.
Ability to travel as required in support of district needs and to drive or operate a vehicle for business needs.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.

Nice To Haves

Prior store operations experience is strongly preferred.
Supervisory experience is strongly preferred.
Farming, ranching, pet/equine, or welding knowledge is preferred.
A bachelor's degree in Business Administration or a related field is preferred.
Excels in a fast-paced work environment.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Follow and enforce policies and procedures to uphold a safe, productive work environment.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up to standards.
Lead Feed to Floor execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain Store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area organization and recovery standards.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block, pallet, and wood crate processes.
Verify owners manuals are completed and maintained to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete related documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.