Store Operations Manager

Tractor Supply Company•Crosby, TX

11d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. The manager reinforces Legendary Service and operating standards through customer engagement, coaching, accountability, and A+ Coaching. They lead and follow up on freight, inventory control, recovery, security, and other store routines; maintain indoor and outdoor presentation and organization; and complete associated documentation accurately and promptly. They may operate store equipment, assist customers with loading purchases, obtain business-required licenses or certifications, and perform other assigned duties. The work environment is generally indoors with moderate noise, with work also taking place in outdoor lots and areas exposed to adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. This is a non-sedentary role involving movement throughout the store and outdoor areas, equipment operation, merchandise handling, and travel as required for district needs. The company describes its total rewards package as including medical, dental, and vision coverage; company-paid life and disability insurance; paid parental leave; tuition reimbursement; and adoption and surrogacy assistance. The posting states that these benefits are available to full-time and part-time Team Members, subject to the eligibility details provided for part-time new hires.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver's license.
High school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Must be able to perform and execute the principal responsibilities of Team Members.
Must have strong interpersonal skills and be able to resolve issues ethically and with minimal conflict.
Must be able to work in a fast-paced environment.
Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access all store areas.
Must be able to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to complete documentation and communicate effectively with Team Members and customers using written and verbal communication skills.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to successfully complete all required training and business-required certifications.
Must be able to work outdoors in adverse weather conditions.
Must be able to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Knowledge of farming, ranching, pets or equine, or welding.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive, and compliant work environment by following and enforcing company policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up on operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance routines, including inventory adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation.
Maintain sidelot and FOD presentation, including signage, and ensure standards are consistently executed.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register, computer, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Complete required training and certifications, including training and certification to dispense propane.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Perform other duties as assigned.