Store Operations Manager

Tractor Supply Company•Senoia, GA

20d•Onsite

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. This process-driven role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The role requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. Shifts vary by store, generally last at least four hours, and may exceed eight hours. The work environment is generally indoors with moderate noise, though the position also involves outdoor lots and the ability to work in adverse weather. The role is non-sedentary and includes moving throughout the store and outdoor areas, operating store equipment, helping customers load purchases, and traveling as required for district needs. Tractor Supply describes its total rewards package as including medical, dental, and vision coverage, company-paid life and disability insurance, paid parental leave, tuition reimbursement, and adoption and surrogacy assistance. The posting states that these benefits are available to full-time and part-time Team Members, subject to the eligibility terms described for part-time new hires.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver’s license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to move merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment, such as a pallet jack.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Must be able to efficiently and safely operate equipment needed to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to read, write, and count accurately to complete documentation and communicate effectively in writing and verbally with Team Members and customers.
Must be able to process information and merchandise through the point-of-sale system.
Must successfully complete required training, including training and certification to dispense propane and training and certification for other business needs.
Must be able to travel as required to support district needs and drive or operate a vehicle for business needs.
Must be able to work outdoors in adverse weather conditions.

Nice To Haves

Prior store operations experience is strongly preferred.
Supervisory experience is strongly preferred.
Farming, ranching, pet/equine, or welding knowledge is preferred.
A bachelor’s degree in Business Administration or a related field is preferred.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to excel in a fast-paced work environment.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Promote and enforce a safe, productive, and compliant work environment by following company policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck-unload planning, freight movement, stocking, and follow-up to operational standards.
Lead Feed to Floor execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes performed by the Inventory Control Specialist, including inventory adjustments, discrepancy and negative on-hand reviews, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage, and ensure standards are consistently followed.
Maintain backroom, dock, and assembly-area organization and recovery standards.
Maintain standards for shelters, containers, feed centers, and related outdoor areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify that owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register, computer, and other equipment as needed, and assist customers with loading purchases.
Complete documentation related to job duties accurately and on time.
Obtain licenses or certifications as required by the business.
Perform other duties as assigned.