Store Operations Manager

Tractor Supply Company • Greenwood, MS

1d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. This process-driven position promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager.

The role requires regular and predictable attendance, flexibility to work assigned schedules based on business needs, customer engagement, and accountability for execution. The Store Operations Manager leads and coaches assigned Operations Team Members and, in applicable stores, manages direct reports and executes the Ops Team routine. The position may require other duties as assigned.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• A high school diploma or equivalent is required.
• Ability to read, write, and count accurately, regardless of education level.
• Ability to perform and execute the principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to work in a fast-paced environment.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with proper material handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas.
• Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to constantly operate store equipment such as a computer and cash register.
• Ability to communicate effectively with Team Members and customers using strong written and verbal communication skills.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to successfully complete all required training and business-specific certifications.
• Ability to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Supervisory experience.
• Farming, ranching, pet/equine, or welding knowledge.
• Bachelor's degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
• Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
• Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist role, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
• Oversee inventory control and compliance processes completed by the Inventory Control Specialist, including adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area standards, organization, and recovery.
• Maintain standards for shelters, containers, feed centers, and related outside areas.
• Own damage feed and food markdown process execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate process.
• Verify owners manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; manage direct reports and execute the Ops Team routine in applicable stores.
• Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
• Complete documentation associated with job duties accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
• Complete required training and certifications, including training and certification to dispense propane, and dispense propane.
• Travel as required in support of district needs and drive or operate a vehicle for business needs.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.
• Benefits are offered to full-time and part-time Team Members, subject to stated eligibility requirements for part-time new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED