Store Operations Manager

Tractor Supply Company•Meridian, MS

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance and the ability to work assigned schedules based on business needs. The manager leads operational routines and team members, enforces company policies and procedures, provides customer service, and completes associated documentation accurately and on time. Other duties may be assigned.

Requirements

Previous retail leadership experience.
At least 18 years of age.
Valid driver's license.
High school diploma or equivalent.
Ability to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Physical and mental ability to move quickly and safely throughout the store and outdoor areas.
Ability to move and transfer merchandise weighing up to 50 pounds.
Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete training and certification to dispense propane and to dispense propane.
Ability to successfully complete required training and certifications for business needs.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Knowledge of farming, ranching, pets or equine, or welding.
Bachelor's degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive, and compliant work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, coaching, and accountability.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
Lead Feed to Floor execution and follow-up on assigned routines and expectations.
Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancy and negative on-hand reviews, purchase orders, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain shelters, containers, feed centers, and related outside standards.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate processes.
Verify that owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate equipment such as a forklift, baler, cash register, and computer as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and promptly.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.