Store Operations Manager

Tractor Supply Company•Morgan, UT

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. The manager delivers Legendary Service, coaches and holds Team Members accountable, maintains store operational and security standards, and completes related documentation accurately and on time. The role may include direct management of Operations Team Members in applicable stores and other duties as assigned. Work is generally indoors in a favorable environment with moderate noise, but includes outdoor lots and possible adverse weather. Shifts vary by store, generally lasting at least four hours and potentially more than eight hours. This is a non-sedentary role involving movement throughout the store and outdoor areas, handling merchandise, operating store equipment, and travel as required for district needs.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver's license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform the principal responsibilities of Team Members.
Must have strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Must be able to work in a fast-paced environment.
Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Must be able to occasionally lift or reach merchandise overhead.
Must be able to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access all store areas.
Must be able to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to constantly operate store equipment such as a computer and cash register.
Must be able to communicate effectively with Team Members and customers using strong written and verbal communication skills.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to successfully complete required training, including training and certification to dispense propane.
Must be able to dispense propane after completing the required training and certification.
Must be able to travel as required in support of district needs.
Must be able to drive or operate a vehicle for business needs.
Must be able to successfully complete training and certification for various business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
A bachelor's degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
Oversee inventory control and compliance processes performed by the Inventory Control Specialist, including adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage, and ensure consistent execution of standards.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown process execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify that owners manuals are completed and maintained according to company standards.
Own all store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register, computer, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.
Complete other duties as assigned.