Store Operations Manager

Tractor Supply Company•Aztec, NM

14d•Onsite

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires availability, flexibility, adaptability, service orientation, regular and predictable attendance, and working assigned schedules based on business needs. Work shifts vary by store, generally last at least four hours, and may exceed eight hours. The work environment is generally indoors with moderate noise, adequate lighting and temperature, and hard floors; the role may also require working outdoors in adverse weather conditions. This is a non-sedentary position requiring movement throughout the store and outdoor areas. Physical tasks include moving merchandise weighing up to 50 pounds, pushing or pulling merchandise weighing up to 2,000 pounds with proper equipment, occasional overhead reaching or lifting, and frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and ladder climbing. The role may require travel or driving in support of business needs.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old and have a valid driver’s license.
High school diploma or equivalent is required.
Ability to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Ability to operate equipment efficiently, safely, properly, and accurately.
Ability to communicate effectively with Team Members and customers using strong written and verbal communication skills.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete required training, including training and certification to dispense propane and other certifications for business needs.
Ability to travel as required in support of district needs and to drive or operate a vehicle for business needs.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas, including the selling floor, side lot, stock area, and register area.
Ability to operate equipment needed to run a store, such as a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to constantly operate store equipment such as a computer and cash register.

Nice To Haves

Prior store operations experience is strongly preferred.
Supervisory experience is strongly preferred.
Farming, ranching, pet/equine, or welding knowledge is preferred.
Bachelor’s degree in Business Administration or a related field is preferred.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain Store recovery standards.
Oversee the Inventory Control Specialist, including weekly checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot/FOD presentation and signage, and ensure consistent execution of standards.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outdoor areas.
Own damage feed/food markdown process execution and follow-up.
Own the Styrofoam block, pallet, and wood crate processes.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete associated documentation accurately and promptly.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.