Store Operations Manager

Tractor Supply Company•Uniontown, PA

25d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires availability and flexibility to work assigned schedules based on business needs, maintain predictable attendance, deliver Legendary Service, and coach and hold Team Members accountable for execution. Work shifts vary by store, generally last at least four hours, and may exceed eight hours. The work is generally indoors with moderate noise, but includes outdoor areas and the possibility of adverse weather. The role is non-sedentary and involves moving throughout the store and outdoor areas, operating store equipment, and assisting customers with loading purchases.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver's license.
High school diploma or equivalent is required.
Ability to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively with Team Members and customers using strong written and verbal communication skills.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete required training, including training and certification to dispense propane and other certifications required for business needs.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor's degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive, and compliant work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist role, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify that owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register, computer, and other equipment as needed, and assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Train Team Members on the appropriate application of policies and procedures.
Perform other duties as assigned.