Store Operations Manager

Tractor Supply Company • City of Saratoga Springs, NY

8d • Onsite

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. The position is process-driven and promotes a safe, productive, and compliant work environment while coaching Operations Team Members and supporting the Store Manager.

The role requires availability and flexibility to work assigned schedules based on business needs and maintain regular, predictable attendance. It includes delivering Legendary Service, coaching Team Members, maintaining operational standards, supporting store planning and compliance, and completing related documentation. The position may require operating store equipment, assisting customers with loading purchases, obtaining business-needed licenses or certifications, and performing other assigned duties.

The working environment is generally indoors with moderate noise, adequate lighting and temperature, and hard floors and outdoor lots. The role may also require working outdoors in adverse weather. Shifts vary by store, generally last at least four hours, and may exceed eight hours. The position is non-sedentary and requires moving throughout store and outdoor areas, operating equipment, handling merchandise, and traveling or driving as business needs require.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years old.
• Must possess a valid driver's license.
• High school diploma or equivalent is required.
• Must be able to read, write, and count accurately.
• Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute the principal responsibilities of Team Members.
• Ability to work in a fast-paced environment.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas.
• Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to read, write, and count accurately to complete documentation, and to communicate effectively in writing and verbally.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to successfully complete required training, including training and certification to dispense propane.
• Ability to travel as required to support district needs and to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Prior supervisory experience.
• Knowledge of farming, ranching, pets or equine, or welding.
• Bachelor's degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Follow and enforce policies and procedures to promote a safe, productive work environment.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Lead freight execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up to operational standards.
• Lead Feed to Floor execution and follow up on assigned routines and process expectations.
• Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
• Oversee inventory control and compliance processes, including adjustments, discrepancy and negative on-hand reviews, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, assembly-area, shelter, container, feed-center, and other outside standards, organization, and recovery.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block, pallet, and wood crate processes.
• Verify that owners' manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register, computer, and other equipment as needed, and assist customers with loading purchases.
• Complete associated documentation accurately and promptly.
• Obtain licenses or certifications as needed by the business.
• Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are available to full-time and part-time Team Members, subject to the stated eligibility terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED