Store Operations Manager

Tractor Supply Company • Helena, MT

13d • Onsite

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor, weekly recovery and Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager.

The manager leads operational routines, monitors execution and compliance, maintains inside and outside store standards, and supports customer service and store results. The position requires regular and predictable attendance, flexibility to work assigned schedules based on business needs, and the ability to perform other duties as assigned. Work shifts generally are at least four hours and may exceed eight hours; shifts vary by store.

Requirements

• Previous retail leadership experience.
• At least 18 years of age.
• Valid driver's license.
• High school diploma or equivalent.
• Ability to read, write, and count accurately.
• Ability to perform and execute the principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to excel in a fast-paced work environment.
• Ability to meet the described physical requirements, including moving merchandise weighing up to 50 pounds and pushing or pulling merchandise up to 2,000 pounds with appropriate material-handling equipment.
• Ability to stand, kneel, twist, crouch, squat, bend, stoop, climb ladders, and move throughout the store for an entire shift.
• Ability to safely access all store areas and operate necessary store equipment.
• Ability to communicate effectively in writing and verbally with Team Members and customers.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to complete required training and certifications, including propane dispensing.
• Ability to travel as required in support of district needs and to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Supervisory experience.
• Knowledge of farming, ranching, pets or equine, or welding.
• Bachelor's degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
• Lead Feed to Floor execution and follow up on assigned routines and process expectations.
• Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
• Oversee inventory control and compliance processes, including adjustments, discrepancy and negative on-hand reviews, PO processing, transfers, buybacks, RTV, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area organization, standards, and recovery.
• Maintain standards for shelters, containers, feed centers, and related outside areas.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate process.
• Verify that owners manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate equipment as needed, including a forklift, baler, cash register, and computer; assist customers with loading purchases.
• Complete related documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are offered to full-time and part-time Team Members, subject to the stated eligibility conditions for part-time new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED