Store Operations Manager

Tractor Supply Company•New Market, MD

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance and the ability to work assigned schedules based on business needs. The manager reinforces Legendary Service and Leading with Legendary behaviors through customer engagement, team coaching, accountability, and A+ Coaching. The role may include managing direct reports and executing the Ops Team routine in applicable stores, as well as completing associated documentation, obtaining business-required licenses or certifications, and performing other assigned duties. The work is generally indoors in a moderately noisy environment, with work also taking place in outdoor lots and areas that may have adverse weather. Shifts vary by store, generally lasting at least four hours and potentially exceeding eight hours. This is a non-sedentary position involving movement throughout the store and outdoor areas, equipment operation, customer assistance, and the ability to meet the listed physical requirements.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver's license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately, regardless of education level.
Must have the physical and mental stamina to move throughout the store, distribution center, and outdoor areas quickly and safely.
Must be able to move and transfer merchandise weighing up to 50 pounds.
Must be able to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Must be able to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to read, write, and count accurately to complete documentation and communicate effectively in writing and verbally with Team Members and customers.
Must be able to process information and merchandise through the point-of-sale system.
Must successfully complete required training, including propane dispensing certification and other business-required certifications.
Must be able to work outdoors in adverse weather conditions.
Must be able to travel as required for district needs and drive or operate a vehicle for business needs.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Knowledge of farming, ranching, pets/equine, or welding.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive, and compliant work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and execution accountability.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
Lead Feed to Floor process execution and follow-up on assigned routines and expectations.
Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance routines, including adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area organization and recovery standards.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
Complete related documentation accurately and on time.
Obtain licenses or certifications as needed by the business and perform other duties as assigned.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Complete training and certification to dispense propane and dispense propane.
Travel as required to support district needs and drive or operate a vehicle for business needs.