Store Operations Manager

Tractor Supply Company•Socorro, NM

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. This process-driven role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The role requires regular and predictable attendance, flexibility to work assigned schedules based on business needs, and a commitment to customer service, Team Member coaching, and consistent operating standards. The position works primarily indoors in a generally favorable environment with moderate noise, but may require outdoor work in adverse weather. Shifts vary by store, generally lasting at least four hours and potentially exceeding eight hours.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver's license.
High school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to work effectively in a fast-paced environment.
Ability to work outdoors in adverse weather conditions and work shifts that may exceed eight hours.
Ability to move merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete training and certification to dispense propane and to dispense propane.
Ability to complete required training and certifications for various business needs.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor's degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and execution accountability.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
Lead Feed to Floor process execution and follow up on assigned routines and expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain Store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
Oversee inventory control and compliance processes, including adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain shelters, containers, feed centers, and related outside standards.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify that owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
Complete related documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Perform other duties as assigned.