Store Operations Manager

Insomnia Cookies•Ann Arbor, MI

7d•$50,000 - $60,000

About The Position

As a Bakery Operations Manager at Insomnia Cookies, you lead the bakery team and take ownership of the guest experience and business results. This hands-on leadership role involves actively managing day-to-day operations, developing employees, maintaining high standards, and driving sales and operational performance. You set expectations for the team, coach employees, support busy evening and late-night shifts, connect with guests, and identify ways to improve and grow the business. The role includes responsibility for operational execution, guest experience, talent development, and bakery performance. Managers work a schedule responsive to business needs, including evenings, late nights, weekends, and holidays, and work a minimum of 45 hours per week. The position is based in a fast-paced bakery environment and requires managers to perform essential bakery team duties when needed.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability to work a schedule reflecting bakery needs, including 2–3 mid-to-late shifts during Thursday–Sunday.
Hands-on, player-coach leadership style and willingness to help wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining teams.
Hospitality orientation and commitment to an exceptional guest experience.
Business acumen and ability to understand performance, set priorities, and translate goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment in accordance with company procedures.
Ability to work around varying temperatures, including ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.

Responsibilities

Manage day-to-day bakery operations and ensure each shift is staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and bakery execution.
Own scheduling and labor execution while balancing team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not being met.
Create a welcoming, energetic guest experience that delivers on the Always Warm promise.
Set and coach standards for genuine hospitality and friendly, fast, memorable service.
Monitor the guest experience and take action to improve it when needed.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Set clear expectations, recognize strong performance, support employees, and hold them accountable.
Provide consistent coaching and real-time feedback; develop Shift Leaders who can lead shifts, coach teams, and solve problems.
Build a talent pipeline and create career-growth opportunities for team members.
Own bakery performance, understand sales and key performance measures, and take action to achieve goals.
Identify business opportunities and translate them into action.
Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery operations.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Work a flexible schedule responsive to bakery needs, including nights, weekends, holidays, and peak business periods; work at least 45 hours per week.
Perform essential bakery team duties when needed.