Store Operations Manager

GSO • Latham, NY

2d

About The Position

The Store Operations Manager (SOM) plays a key leadership role in supporting the Store Director and ensuring smooth, consistent store operations. The role leads major operational areas, including Guest Service, Fresh Production, In-Stock, and Inventory Control, to provide exceptional hospitality, maintain a safe shopping environment, and ensure strong daily execution. The position also serves as Manager on Duty during assigned shifts.

Requirements

• At least 3 years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills and the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food Safety Certification or the ability to obtain it after hire.
• Must be at least 21 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Nice To Haves

• Bachelor’s degree in business, retail management, or a related field, or equivalent experience.
• Experience leading in a grocery or high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Model the company’s values of passion, excellence, hospitality, and teamwork.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Remain visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach Impeccable Hospitality by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and regulatory requirements.
• Support preparation for internal and external audits and ensure follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, with access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed