Store Operations Manager

Tractor Supply Company•Benton, AR

19d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor processes, weekly recovery and Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. The manager leads operational routines, maintains store and outside-area standards, oversees inventory control and security processes, and completes associated documentation. They may operate store equipment, assist customers with loading purchases, obtain business-required licenses or certifications, and perform other assigned duties. The work environment is generally indoors with moderate noise, though the role also requires working outdoors, including in adverse weather. Shifts vary by store, generally last at least four hours, and may exceed eight hours. The position is non-sedentary and requires moving throughout the store and outdoor areas, handling merchandise, operating equipment, and completing required training and certifications. Travel and driving or operating a vehicle may be required to support business needs. A high school diploma or equivalent and previous retail leadership experience are required. A bachelor’s degree in Business Administration or a related field, prior store operations and supervisory experience, and knowledge of farming, ranching, pets/equine, or welding are preferred. The position requires being at least 18 years old and having a valid driver’s license.

Requirements

Previous retail leadership experience.
High school diploma or equivalent.
At least 18 years of age.
Valid driver’s license.
Ability to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to work effectively in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete required training and certifications, including certification to dispense propane.
Ability to travel as required to support district needs and to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Knowledge of farming, ranching, pets/equine, or welding.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Promote and enforce a safe, productive, and compliant work environment by following and reinforcing policies and procedures.
Deliver Legendary Service and reinforce expected customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck-unload planning, freight movement, stocking, and follow-up.
Lead Feed to Floor execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory-control and compliance processes, including inventory adjustments, discrepancy and negative-on-hand reviews, purchase-order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly-area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood-crate processes.
Verify that owner’s manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate equipment such as forklifts, balers, cash registers, and computers as needed, and assist customers with loading purchases.
Complete related documentation accurately and on time.
Obtain licenses or certifications as needed by the business and perform other duties as assigned.