Store Operations Manager

Tractor Supply Company•Covington, GA

21d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, store security, and oversight of the Inventory Control Specialist. The role is process-driven and supports a safe, productive, compliant work environment by coaching Operations Team Members and supporting the Store Manager. The manager leads and follows up on operational routines, inventory-control and compliance processes, recovery, presentation, security, documentation, and equipment use. The role also supports store planning, prioritization, delegation, safety, compliance, and financial results. The position requires customer service, team coaching, and flexibility to work schedules based on business needs.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver's license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform the principal responsibilities of Team Members.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to excel in a fast-paced work environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to read, write, and count accurately to complete documentation, and to communicate effectively with Team Members and customers in writing and verbally.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete required training, including training and certification to dispense propane and other certifications required for business needs.
Ability to travel as required to support district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor's degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain Store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory-control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot/FOD presentation and signage, and ensure standards are executed consistently.
Maintain backroom, dock, and assembly-area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed/food markdown process execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify that owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.
Perform other duties as assigned.