Store Operations Manager

Tractor Supply Company • Kennett, MO

24d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor processes, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager.

The position requires regular, predictable attendance and availability to work assigned schedules based on business needs. The manager leads operational routines and team members, maintains store standards and security, completes related documentation, and may perform other assigned duties. Work shifts generally last at least four hours and may exceed eight hours. The role is non-sedentary and involves working primarily indoors, with outdoor work and travel as business needs require.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years of age.
• Must possess a valid driver’s license.
• High school diploma or equivalent is required.
• Ability to read, write, and count accurately.
• Ability to perform the principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to work in a fast-paced environment.
• Ability to complete required training and certifications and safely operate equipment needed for the role.
• Ability to communicate effectively in writing and verbally with team members and customers.
• Ability to travel and drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Supervisory experience.
• Knowledge of farming, ranching, pets or equine, or welding.
• Bachelor’s degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Follow and enforce policies and procedures to promote a safe, productive, and compliant work environment.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, team-member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop team members, improve selling behaviors, and reinforce operating standards.
• Lead freight process execution and scheduling, including truck-unload planning, freight movement, stocking, and follow-up.
• Lead Feed to Floor process execution and follow-up on assigned routines and expectations.
• Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
• Oversee inventory-control and compliance processes, including inventory adjustments, discrepancy and negative-on-hand review, purchase-order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area standards, organization, and recovery.
• Maintain standards for shelters, containers, feed centers, and related outdoor areas.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block process and pallet and wood-crate process.
• Verify owners’ manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register, computer, and other equipment as needed, and assist customers with loading purchases.
• Complete documentation associated with job duties accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Complete required training and certifications, including training and certification to dispense propane.
• Travel as required in support of district needs and drive or operate a vehicle for business needs.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED