Store Operation Lead

Living Spaces Furniture•Vista, CA

10d•$21 - $27

About The Position

The Store Operations Lead is responsible for consistent execution and validation of store operations that support customer experience and business performance. The role focuses on standardized operational work, inventory integrity, accuracy, compliance, and adherence to established processes. Through Standard Work across warehouse coordination, pricing accuracy, and operational reporting, the position supports brand standards, operational efficiency, and sales performance. The role also processes cash handling, complex transactions, and post-sale order activities, and may serve as Manager on Duty when assigned. It includes resolving customer concerns, maintaining inventory and fulfilling customer orders, supporting merchandising and visual standards, auditing pricing and signage, completing operational reporting, and assisting on the sales floor during high-traffic periods. The position has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent required.
Minimum 3 years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
Equivalent combination of education and experience will be considered.
No certificates or licenses required.

Nice To Haves

High-volume experience is preferred.
Experience with operational reporting tools such as Tableau is preferred.

Responsibilities

Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
Process and manage cash handling, complex transactions, and post-sale order activities accurately and with integrity.
Serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
Reinforce standardized operational processes and SOP compliance through daily execution, and communicate execution-related observations to store leadership.
Resolve customer concerns using problem-solving and de-escalation techniques.
Maintain inventory through receiving, storage, cycle counts, and product transfers.
Perform customer order fulfillment activities, including pick-up and delivery processes, accurately and on time.
Collaborate with merchandising teams on floor resets, product placement, and visual standards.
Audit product pricing and point-of-purchase signage for pricing accuracy, signage placement, and inventory integrity, correcting discrepancies promptly.
Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action.
Provide sales floor support during high-traffic periods to maintain service standards and support customer experience execution.

Benefits

Team bonus based on meeting specific goals and KPIs for eligible Retail, Guest Services, and Distribution Center Team Members.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with Company match for eligible full- and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for eligible full- and part-time team members.
Flexible or Health Spending Account for eligible full-time team members.
Employee Assistance Program for eligible full- and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and Company policy.