Operation Lead Manager

Michaels Stores•New York, NY

7d•$19 - $24•Onsite

About The Position

The Operation Lead Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. The role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. The role assists the Store Manager with leading adherence to Standard Operating Procedures and Company programs, ensures execution of Company policies and standards, and provides Manager-on-Duty coverage. It leads truck processing, plans and prioritizes daily workloads, maintains SISO routines, oversees planogram execution and visual merchandising, and supports a clean, organized store. The position manages inventory control, promotional ad sets, price changes, Ship from Store fulfillment, RTVs and ASN receiving, and store damages procedures. It also trains, coaches, and develops team members and partners in maintaining asset protection practices. Other duties may be assigned. The work involves standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, stretching, climbing ladders or step stools, and repetitive motions such as scanning, stocking, and operating POS equipment. Merchandise and fixtures may need to be lifted, carried, pushed, or pulled, up to 25–50 pounds with or without reasonable accommodation. The environment is fast-paced and includes frequent customer interactions. Work hours include nights, weekends, and early mornings.

Requirements

At least 3 years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Availability to work nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Lead truck execution, including timely unloading, accurate sorting, and efficient movement of merchandise to the sales floor.
Plan workloads and prioritize daily tasks with store leadership to align staffing and execution with business needs.
Execute and maintain SISO routines to drive in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram execution to ensure merchandising sets are accurate and on schedule.
Establish and maintain visual merchandising standards, including initial product placement and presentation.
Support a clean, organized, customer-ready store, including backroom organization and sales floor recovery.
Manage inventory control, ensuring product accuracy, integrity, and efficient stock movement.
Execute ad sets and ensure promotional signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
Oversee Ship from Store fulfillment to ensure orders are picked, packed, and shipped efficiently and accurately.
Process RTVs and ASN receiving, ensuring compliance, accurate documentation, and proper inventory adjustments.
Manage store damages procedures, including proper handling and reporting, and shrink reduction.
Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices to reduce shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.