Store Operation Lead

Living Spaces•Vista, CA

About The Position

The Store Operations Lead is responsible for consistent execution and validation of store operations that support a seamless customer experience and strong business performance. The role focuses on standardized operational work, inventory integrity, accuracy, compliance, and adherence to established processes. Through reliable execution across warehouse coordination, pricing accuracy, and operational reporting, the position supports brand standards, operational efficiency, and sales performance. The role also provides customer service and sales-floor support, handles cash and complex transactions, and may serve as Manager on Duty when assigned. This position has no supervisory responsibilities. Other duties may be assigned.

Requirements

High school diploma or GED equivalent.
Minimum 3 years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
Equivalent combinations of education and experience will be considered.
No supervisory responsibilities; certificates and licenses are not required.

Nice To Haves

High-volume experience.
Experience with operational reporting tools such as Tableau.

Responsibilities

Execute and validate daily store operations Standard Work in compliance with company policies, operational standards, and customer service expectations.
Process and manage cash handling, complex transactions, and post-sale order activities accurately and with integrity.
Serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides according to policy.
Reinforce standardized operational processes and SOP compliance through daily execution, and communicate execution-related observations to store leadership.
Resolve customer concerns using problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
Maintain inventory accuracy through receiving, storage, cycle counts, and product transfers.
Fulfill customer orders, including pickup and delivery activities, accurately and on time.
Collaborate with merchandising teams on floor resets, product placement, and visual standards.
Audit product pricing and point-of-purchase signage for accuracy, placement, and inventory integrity, and promptly correct discrepancies.
Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action, execution validation, efficiency, and compliance.
Provide sales-floor support during high-traffic periods to maintain service standards and support the customer experience.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center Team Members based on meeting specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with Company match for full-time and part-time team members.
Vacation for full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for full-time team members.
Life insurance for full-time team members.
Overtime pay is available for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and Company policy.