STORE OPERATIONS ADMINISTRATOR
About The Position
The Store Operations Administrator (SOA) assists the manager with the daily operations of a Bassett Home Furnishings retail location, helping the store consistently achieve its financial objectives, customer experience goals, and daily tasks. The role supports customers with merchandise payments, customer-service follow-up, delivery scheduling, post-delivery and service surveys, and other questions or concerns. The SOA helps ensure Bassett standards are met across customer relations, administrative functions, operational processes, and systems. A strong passion for customer service is essential.
Requirements
- Conflict and problem-resolution skills.
- Organizational and time-management skills.
- Commitment to Bassett’s Vision and Values.
- Valid driver’s license and a maintained clear and safe driving record.
- Ability to work as part of a team with an enthusiastic attitude.
- Ability to communicate effectively with customers, coworkers, and management.
- Ability to read, understand, and write English.
- Ability to use Windows-based software, including Word and Excel.
- Ability to navigate and use applicable Bassett systems.
- Ability to occasionally lift and/or pull up to 25 pounds.
- Ability to occasionally bend or reach overhead.
Nice To Haves
- Retail experience is a plus, but is not required.
Responsibilities
- Assist design consultants with order entry, cash management, and financing applications.
- Assist with ordering customer parts, such as arm caps, table legs, and hardware.
- Manage administrative functions including petty cash reconciliation, reimbursement, and cash-drawer balancing.
- Assist with sales order entry audits using the daily transaction report.
- Work with customers to understand, troubleshoot, and resolve post-purchase service concerns.
- Schedule customer deliveries and service calls, and conduct customer satisfaction surveys.
- Process service orders and keep customers informed about service status.
- Receive purchase orders for parts or store pickups.
- Audit and approve daily business folders and ensure cash balancing and supporting documentation, including deposits and payments, are sent to the Retail Accounting Team in coordination with the store manager.
- Manage operational processes and practices, including store expense control, warehouse procedures, inventory accuracy, and building maintenance.
- Establish relationships and maintain open communication with human resources, distribution centers, the visual team, corporate customer care, accounting, and other groups.
- Perform other operational duties as assigned.
- Maintain satisfactory time and attendance.
- Collaborate with the store manager, regional visual team, and warehouse operations to facilitate floor moves and ensure compliance with the floor set guide and visual standards.
- Monitor merchandising and marketing needs for new merchandise tagging and tag updates.
Benefits
- Paid training
- Health, dental, and vision coverage
- Life insurance
- 401(k) plan with company match
- Tuition assistance
- Paid time off
- Generous employee discounts
- Work in a state-of-the-art showroom
- Opportunity for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
