STORE OPERATIONS ADMINISTRATOR

Bassett Furniture • Irvine, CA

2d

About The Position

The Store Operations Administrator (SOA) assists the manager with the daily operations of a Bassett Home Furnishings retail location, helping the store consistently achieve its financial objectives, customer experience standards, and daily tasks. The role supports customers with merchandise payments, customer-service follow-up, delivery scheduling, post-delivery and service surveys, and other questions. The SOA helps maintain Bassett standards for customer relations, administrative functions, operational processes, and systems. A passion for customer service is important.

The position also supports sales and administrative work, customer service resolution, cash and transaction audits, store operations, inventory and warehouse processes, merchandising, and coordination with store and corporate teams. Other operational duties may be assigned.

Requirements

• Retail experience is a plus but is not required.
• Conflict and problem-resolution skills.
• Organizational and time-management skills.
• Commitment to Bassett’s Vision and Values.
• Valid driver’s license and a maintained clear and safe driving record.
• Ability to work as part of a team with an enthusiastic attitude.
• Ability to communicate effectively with customers, co-workers, and management.
• Ability to read, understand, and write English.
• Ability to use Windows-based software, including Word and Excel, and navigate applicable Bassett systems.
• Ability to occasionally lift and/or pull up to 25 pounds.
• Ability to occasionally bend or reach overhead.

Nice To Haves

• Retail experience.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist with ordering customer parts such as arm caps, table legs, and hardware.
• Manage administrative functions, including petty cash reconciliation, reimbursement, and cash-drawer balancing.
• Assist with sales order entry audits using the daily transaction report.
• Work with customers to understand, troubleshoot, and resolve post-purchase service concerns.
• Schedule customer deliveries and service calls, and conduct customer satisfaction surveys.
• Process service orders and keep customers informed about service status.
• Receive purchase orders for parts or store pickups.
• Audit and approve daily business folders and ensure cash balancing and supporting documentation, including deposits and payments, are sent to the Retail Accounting Team in conjunction with the store manager.
• Manage operational processes and practices, including store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationships and open communication with human resources, distribution centers, the visual team, corporate customer care, accounting, and other teams.
• Perform other operational duties as assigned.
• Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual team, and warehouse operations to facilitate floor moves and follow floor-set guides and visual standards.
• Stay aware of merchandising and marketing for new merchandise tagging and tag updates.

Benefits

• Paid training
• Health, dental, and vision coverage
• Life insurance
• 401(k) plan with company match
• Tuition assistance
• Paid time off
• Employee discounts
• Work in a state-of-the-art showroom
• Opportunity for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed