STORE OPERATIONS ADMINISTRATOR

Bassett Furniture•Dallas, TX

About The Position

The Store Operations Administrator (SOA) assists the manager with the daily operations of a Bassett Home Furnishings retail location, helping the store meet its financial objectives, deliver a positive customer experience, and complete daily tasks. The role supports customer payments, customer-service follow-up, delivery scheduling, service surveys, and responses to customer questions. It helps ensure Bassett standards are followed in customer relations, administrative functions, operational processes, and systems. A strong passion for customer service is desired.

Requirements

Conflict and problem-resolution skills.
Organizational and time-management skills.
Commitment to Bassett’s Vision and Values.
Valid driver’s license and a maintained clear and safe driving record.
Ability to work as part of a team with an enthusiastic attitude.
Effective communication with customers, coworkers, and management.
Ability to read, understand, and write English.
Ability to use Windows-based software, including Word and Excel, and navigate applicable Bassett systems.
Ability to occasionally lift and/or pull up to 25 pounds.
Ability to occasionally bend or reach overhead.

Nice To Haves

Retail experience is a plus, but is not required.

Responsibilities

Assist design consultants with order entry, cash management, and financing applications.
Assist with ordering customer parts, such as arm caps, table legs, and hardware.
Manage administrative functions, including petty cash reconciliation, reimbursement, and cash-drawer balancing.
Assist with sales order entry auditing using the daily transaction report.
Work with customers to understand, troubleshoot, and resolve post-purchase service concerns.
Schedule customer deliveries and service calls, and conduct customer satisfaction surveys.
Process service orders and communicate with customers about service status.
Receive purchase orders for parts and store pickups.
Audit and approve daily business folders and ensure cash balancing and supporting documentation, including deposits and payments, are sent to the Retail Accounting Team in coordination with the store manager.
Manage operational processes and practices, including store expense control, warehouse procedures, inventory accuracy, and building maintenance.
Maintain relationships and open communication with human resources, distribution centers, the visual team, corporate customer care, accounting, and other groups.
Perform other operational duties as assigned.
Maintain satisfactory time and attendance.
Collaborate with the store manager, regional visual team, and warehouse operations to facilitate floor moves and follow floor-set guides and visual standards.
Stay aware of merchandising and marketing needs for tagging new merchandise and updating tags.