STORE OPERATIONS ADMINISTRATOR

Bassett Furniture • Dallas, TX

3d

About The Position

The Store Operations Administrator (SOA) assists the manager with the daily operations of a Bassett Home Furnishings retail location, helping achieve the store’s financial objectives, customer experience standards, and daily operational tasks. The role supports customers with merchandise payments, customer service follow-up, delivery scheduling, post-delivery and service surveys, and other questions. It ensures adherence to Bassett standards for customer relations, administrative functions, operational processes, and systems. A strong passion for customer service is desired.

The position also supports design consultants and store operations through order entry, cash management, financing applications, service-order processing, delivery and service scheduling, inventory and warehouse procedures, store expense control, building maintenance, and merchandising updates. The SOA collaborates with the store manager and regional and corporate teams, maintains satisfactory time and attendance, and performs other operational duties as assigned.

Requirements

• Conflict and problem-resolution skills.
• Organizational and time-management skills.
• Commitment to Bassett’s Vision and Values.
• Valid driver’s license and a maintained clear and safe driving record.
• Ability to work as part of a team with an enthusiastic attitude.
• Ability to communicate effectively with customers, coworkers, and management.
• Ability to read, understand, and write English.
• Ability to use Windows-based software, including Word and Excel, and navigate applicable Bassett systems.
• Ability to occasionally lift and/or pull up to 25 pounds.
• Ability to occasionally bend or reach overhead.

Nice To Haves

• Retail experience is a plus, but not required.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist with ordering parts for customers, such as arm caps, table legs, and hardware.
• Direct administrative functions, including petty cash reconciliation, reimbursement, and cash-drawer balancing.
• Assist with sales order entry auditing using the daily transaction report.
• Work with customers to understand, troubleshoot, and resolve post-purchase service concerns.
• Schedule customer deliveries and service calls, and conduct customer satisfaction surveys.
• Process service orders and maintain communication with customers about service status.
• Receive purchase orders for parts or store pickups.
• Audit and approve daily business folders and ensure cash balancing and supporting documentation, including deposits and payments, are sent to the Retail Accounting Team in conjunction with the store manager.
• Manage operational processes and practices, including store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationships and open communication with human resources, distribution centers, the visual team, corporate customer care, accounting, and other teams.
• Perform other operational duties as assigned.
• Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual team, and warehouse operations to facilitate floor moves and ensure adherence to the floor set guide and visual standards.
• Monitor merchandising and marketing needs for new merchandise tagging and tagging updates.

Benefits

• Paid training
• Health, dental, and vision coverage
• Life insurance
• 401(k) plan with company match
• Tuition assistance
• Paid time off
• Employee discounts
• Opportunity for growth and advancement
• Work in a state-of-the-art showroom

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed