Store Office Support

Ben Bridge Jeweler • Portland, OR

20d • $20 - $23 • Onsite

About The Position

Ben Bridge Jeweler's Timeworks store in Downtown Portland is seeking a full-time Store Office Support Coordinator. The role maintains the coordinated flow of watch and jewelry repairs into and out of the store, including customer intake, determining with the store manager and associates which repairs are completed in-store or sent to outside vendors or manufacturers, and managing communications and status updates throughout the repair process. The coordinator also handles invoice reconciliation, reporting, estimates, service invoices, customer service, and general store support. This is an hourly position; scheduling is discussed with the store manager, and shift times vary. The full-time schedule is designed to provide flexible staffing during key events and peak selling times.

Requirements

• High school diploma or General Education Diploma (GED).
• Excellent written, verbal, and interpersonal communication skills.
• Ability to remain composed and flexible under pressure.
• Computing skills and proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong attention to detail and high integrity.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Flexibility to work evenings, weekends, and holidays and adjust to scheduling needs.
• Proficiency in store operations and policies, including daily responsibilities and repairs.
• Ability to lift up to 25 pounds may be required.
• Ability to bend, stoop, twist, and stand for long periods.
• Fine jewelry and/or watch sales experience, or other luxury sales experience, is identified as desirable for the ideal candidate.
• Relevant experience is preferred.

Nice To Haves

• Fine jewelry and/or watch sales experience or other luxury sales experience.
• Bilingual ability.

Responsibilities

• Handle customer-facing intake for watch and jewelry repairs and process incoming jobs daily.
• Coordinate repair work with the store manager and associates, including determining whether repairs are completed in-store or forwarded to vendors or manufacturers.
• Deliver completed repairs to customers, collect payment, and follow up within 10 days after pickup to ensure customer satisfaction.
• Track Rolex jobs, including in-store and factory repairs, and provide customers with job status and service confirmations.
• Provide estimates to customers for pending jobs and follow up as needed.
• Reconcile invoices for services, spare parts, and tooling; create service estimates and invoices for repair jobs processed through the store.
• Communicate service delays and job status to customers, sales associates, watchmakers or watch technicians, and store managers.
• Manage multiple Outlook inboxes and maintain physical and digital department filing systems.
• Use the POS system to process payments or obtain credit authorization.
• Inspect and clean customers' jewelry.
• Answer phones, greet customers, and provide a positive experience while they wait for a Sales Professional.
• Assist customers at the register with repair pickup, payment processing, and inventory lookup.
• Assist with inventory accuracy and security, inventory reconciliation, merchandise receiving and shipping, and transfer and blow-back reconciliation.
• Work with teammates toward store goals and help create a positive working atmosphere.
• Perform basic housekeeping, including vacuuming, cleaning display surfaces and merchandise, and washing windows.
• May serve as a key-holder, opening and closing the store, directing opening and closing procedures, responding to alarm calls, and being available for after-hours maintenance.
• May take on additional store responsibilities, including visual merchandising, and perform other duties assigned by management.
• Occasionally travel to trainings or meetings.

Benefits

• Health and welfare benefits.
• Employee merchandise discounts.
• Paid training, including Gemological Institute of America certification following completion of one year of service.
• Paid time off, including vacation, holidays, bereavement, and jury duty.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED