STORE OFFICE/ADMIN SUPPORT
About The Position
Provide exceptional customer service in a safe and clean environment to encourage customers to return. The role supports fair and ethical treatment, an inclusive workplace, responsible community membership, and providing customers with the right products at the right time with fair and accurate pricing. Employees are expected to demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position performs store cash-handling and accounting support, including preparing and reconciling cash drawers, managing safe transfers, balancing booth accounts, preparing bank deposits, and completing required documentation. It also operates service-desk equipment and systems, handles Western Union transactions, supports payroll processing and supply ordering, and assists customers and employees while following safety, compliance, and reporting procedures.
Requirements
- High school diploma or equivalent.
- Proficiency with computers and ability to learn new computer skills.
- Understanding of basic math functions: addition, subtraction, multiplication, and division.
- Ability to read and comprehend technical instructions.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Previous comparable experience in bookkeeping processes.
Responsibilities
- Create a welcoming customer environment by answering questions and resolving problems or concerns.
- Set up cash drawers for front-end personnel and reconcile individual cash drawers and the safe.
- Ensure record keeping and documentation comply with company and federal standards, including Anti-Money Laundering requirements.
- Transfer cash drawers from the safe to the front end.
- Perform booth accounting procedures needed to balance the store.
- Receive, count, and verify bank cash boxes containing coin and media.
- Count and prepare cash and media deposits for the bank.
- Operate machines, computers, and terminals at the Service Desk; enter information and run reports.
- Complete accounting reports and forms.
- Remove and replace monies, cash drawers, media, and programs from the safe and file drawers.
- Handle Western Union transactions.
- Communicate by telephone and public address system.
- Use the payroll system and encode and bundle checks for processing.
- Order supplies using appropriate systems, including Ricoh and E-Pro.
- Follow safety procedures, identify unsafe conditions, and notify store management.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably, cooperatively, and without confrontation.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
