Store Office Support

Ben Bridge Jeweler • Honolulu, HI

12d • Onsite

About The Position

Ben Bridge Jeweler's Timeworks store in Ala Moana is seeking a full-time Store Office Service Coordinator. The role maintains the coordinated flow of repair jobs entering and leaving the store, from customer intake through delivery and follow-up. The coordinator works with the store manager and associates to determine which repairs are handled in-store and which are sent to outside vendors or manufacturers, and communicates status updates to customers, manufacturers, sales associates, and store managers. The position also handles invoice reconciliation and reporting as needed.

This is an hourly position, with scheduling discussed with the store manager. The full-time schedule is designed to provide flexible staffing during key events and peak selling times. The coordinator may also support general store operations, customer service, inventory, merchandise handling, and opening or closing procedures. The role may occasionally require travel to trainings or meetings.

Requirements

• High school diploma or GED.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to remain composed and flexible under pressure.
• Computing skills and proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Goal-oriented, sales-driven approach and passion for exceeding expectations.
• Positive, enthusiastic, team-spirited work style and ability to exhibit company core values.
• Commitment to outstanding customer service.
• Strong listening and communication skills, attention to detail, and high integrity.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Flexibility to work evenings, weekends, and holidays and adjust to scheduling needs.
• Proficiency in store operations and policies, including daily responsibilities and repairs.
• Ability to lift up to 25 pounds when required, bend, stoop, twist, and stand for long periods.
• Ability to work varying shift times.

Nice To Haves

• Fine jewelry and/or watch sales experience, or other luxury sales experience; relevant experience is preferred.
• Bilingual ability.
• Willingness and ability to travel occasionally to trainings or meetings.

Responsibilities

• Receive customer watch and jewelry repairs and manage their intake and processing.
• Coordinate repair jobs with store management and associates, determining which work is completed in-store and which is forwarded to vendors or manufacturers.
• Deliver completed repairs to customers, collect payment, and follow up within 10 days of pickup to confirm customer satisfaction.
• Process daily inbound customer jobs and track Rolex in-store and factory repairs, including BBJ 840 jobs.
• Provide customers with Rolex job status and service confirmations.
• Send pending repair estimates to customers and follow up as needed.
• Reconcile invoices for services, spare parts, and tooling.
• Create service estimates and invoices for repair jobs processed through the store.
• Communicate service delays and provide pending or in-process job updates to customers, associates, watchmakers or watch technicians, and store managers.
• Manage multiple inboxes using Outlook.
• Handle incoming and outgoing jewelry and watch repairs using established best practices, from intake through customer delivery.
• Use the point-of-sale system to accept payment or obtain credit authorization.
• Inspect and clean customers' jewelry.
• Maintain knowledge of the organization, repair workflow, and expected turnaround times.
• Organize and maintain physical and digital department filing systems.
• Perform general administrative tasks and other duties assigned by management.
• Answer phones, greet customers, and provide a positive experience while they wait for a Sales Professional.
• Assist with merchandise inventory accuracy and security, inventory reconciliation, receiving and shipping, and transfers and blow-backs reconciliation.
• Assist customers at the register with repair pickup, payment processing, and inventory lookup.
• May serve as a key-holder, open and close the store, direct opening and closing procedures, respond to alarm calls, and be available for after-hours maintenance.
• Work with teammates toward store goals and support a positive working atmosphere and team performance.
• Perform basic housekeeping, including vacuuming, cleaning display surfaces and merchandise, and washing windows.
• Accept additional store responsibilities, such as visual merchandising.
• Perform other duties as assigned.

Benefits

• Health and welfare benefits.
• Employee merchandise discounts.
• Paid training, including Gemological Institute of America certification after one year of service.
• Paid time off, including vacation, holidays, bereavement leave, and jury duty.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED