Store Office Support

Ben Bridge Jeweler • Honolulu, HI

13d • $21 - $23 • Onsite

About The Position

Ben Bridge Jeweler's Timeworks store in Ala Moana is seeking a full-time Store Office Service Coordinator. The role coordinates the flow of watch and jewelry repairs coming into and leaving the store, from customer intake through repair processing and delivery. The coordinator works with the store manager and associates to determine whether repairs are completed in-store or sent to other vendors or manufacturers, and manages communication and status updates with customers, manufacturers, sales associates, and managers. The position also handles repair-related estimates, invoices, reconciliation, and reporting, along with administrative, inventory, customer-service, and general store-support duties. This is an hourly position; scheduling is discussed with the store manager, and shift times vary. The full-time schedule is designed to provide flexible staffing during key events and peak selling times.

Requirements

• Excellent written, verbal, and interpersonal communication skills.
• Ability to remain composed and flexible under pressure.
• Computing skills and proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• At least a high school diploma or GED.
• Goal-oriented and sales-driven, with a passion for exceeding expectations.
• Positive, enthusiastic, team-spirited work style and commitment to company core values.
• Commitment to outstanding customer service.
• Strong listening and communication skills.
• Strong attention to detail and high integrity.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Flexibility to work evenings, weekends, and holidays, and willingness to adjust to scheduling needs.
• Proficiency in store operations and policies, including daily responsibilities and repairs.
• Ability to lift up to 25 pounds may be required.
• Ability to bend, stoop, twist, and stand for long periods.

Nice To Haves

• Fine jewelry and/or watch sales experience, or other luxury sales experience.
• Relevant experience is preferred.
• Bilingual ability is a plus.

Responsibilities

• Handle customer-facing intake for watch and jewelry repairs, and determine repair routing with the store manager and associates.
• Deliver completed customer repairs, collect payment, and follow up within 10 days of pickup to confirm customer satisfaction.
• Check in and process inbound customer jobs daily; track Rolex repairs, including in-store, factory, and BBJ 840 jobs, and provide service status and confirmations.
• Provide pending repair estimates to customers and follow up as needed; create service estimates and invoices for repair jobs.
• Reconcile invoices for services, spare parts, and tooling, and provide reporting as needed.
• Communicate service delays and job status to customers, store associates, watchmakers or watch technicians, and store managers.
• Manage multiple Outlook inboxes and maintain physical and digital department filing systems.
• Handle incoming and outgoing jewelry and watch repairs using established best practices, and inspect and clean customer jewelry.
• Operate the point-of-sale system to take payments or obtain credit authorization.
• Answer phones, greet customers, and provide a positive experience while they wait for a sales professional.
• Assist with merchandise inventory accuracy and security, inventory reconciliation, receiving and shipping, and transfers and blow-backs reconciliation.
• Assist customers at the register with repair pickup, payment processing, and inventory lookups.
• May serve as a key-holder, opening and closing the store, directing opening and closing procedures, responding to alarm calls, and being available for after-hours maintenance.
• Work with teammates toward store goals, contribute to a positive working atmosphere, and support team performance.
• Perform basic housekeeping, including vacuuming, cleaning display surfaces and merchandise, and washing windows.
• May take on additional store responsibilities such as visual merchandising, and perform other duties assigned by management.
• May travel occasionally to training or meetings.

Benefits

• Health and welfare benefits.
• Employee merchandise discounts.
• Paid training.
• Paid time off, including vacation and holidays.
• Bereavement leave.
• Jury duty leave.
• Gemological Institute of America certification after completion of one year of service as part of paid training.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED