Store Office Support

Ben Bridge Jeweler • Portland, OR

20d • Onsite

About The Position

Ben Bridge Jeweler's Timeworks store in Downtown Portland is seeking a full-time Store Office Support Coordinator. This hourly role maintains the coordinated flow of jewelry and watch repairs into and out of the store, from customer intake through delivery. The coordinator works with the store manager and associates to determine which repairs will be completed in-store and which will be sent to outside vendors or manufacturers, and provides repair status updates to customers, manufacturers, sales associates, and managers. The role also handles invoice reconciliation and reporting as needed. Scheduling is discussed with the store manager.

The position combines repair coordination and office administration with customer service and support for store operations and sales. The coordinator may also serve as a key-holder, with responsibility for opening and closing procedures, responding to alarm calls, and being available for after-hours maintenance. The full-time hourly schedule is designed to provide flexible staffing during key events and peak selling times.

Requirements

• High school diploma or General Education Diploma (GED) minimum.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to remain composed and flexible under pressure.
• Computing skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Goal-oriented and sales-driven, with a passion for exceeding expectations.
• Positive, enthusiastic, team-spirited work style and ability to exhibit company core values.
• Commitment to outstanding customer service.
• Strong listening, written, and verbal communication skills.
• Strong attention to detail and high integrity.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Flexibility to work evenings, weekends, and holidays and adjust to scheduling needs.
• Proficiency in store operations and policies, including daily responsibilities and repairs.
• Ability to lift up to 25 pounds may be required.
• Ability to bend, stoop, twist, and stand for long periods.
• Shift times vary.

Nice To Haves

• Fine jewelry and/or watch sales experience, or other luxury sales experience, is preferred.
• Bilingual ability is a plus.
• Relevant experience is preferred.

Responsibilities

• Handle customer-facing intake for watch and jewelry repairs.
• Deliver completed repairs to customers and collect payment.
• Follow up with customers within 10 days of pickup to confirm satisfaction.
• Check in and process customer inbound jobs daily.
• Track Rolex jobs, including in-store and factory repairs, and provide customers with job status and service confirmations.
• Provide pending job estimates to customers and follow up as needed.
• Reconcile invoices for services, spare parts, and tooling.
• Create service estimates and invoices for repair jobs processed through the store.
• Communicate service delays to store associates and customers.
• Manage multiple inboxes using Outlook.
• Provide job status updates to sales associates, watchmakers or watch technicians, and store managers.
• Follow best practices for handling jewelry and watch repairs from intake through customer delivery.
• Use the point-of-sale system to take payment or obtain credit authorization.
• Inspect and clean customers' jewelry.
• Maintain knowledge of organizational processes, job flow, and repair turnaround expectations.
• Organize and maintain physical and digital department filing systems.
• Perform general administrative tasks as directed by management.
• Answer phones, greet customers, and provide a positive experience while they wait for a Sales Professional.
• Help maintain accurate merchandise inventory and merchandise security.
• Support Sales Professionals with inventory reconciliation, including the Priority List.
• Handle merchandise receiving and shipping, and reconcile transfers and blow backs.
• Assist customers at the register with repair pickup, payment processing, and inventory lookup.
• May serve as a key-holder, open and close the store, direct opening and closing procedures, respond to alarm calls, and be available for after-hours maintenance.
• Work with teammates toward store goals and support a positive working atmosphere and team performance.
• Perform basic housekeeping, including vacuuming, cleaning display surfaces and merchandise, and washing windows.
• Accept additional store responsibilities, such as visual merchandising.
• Travel occasionally to trainings or meetings as needed.
• Perform other duties as assigned.

Benefits

• Health and welfare benefits.
• Employee merchandise discounts.
• Paid training.
• Paid time off, including vacation, holidays, bereavement leave, and jury duty.
• Gemological Institute of America certification after completion of one year of service.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED