Store Monogrammer, Part Time Flex, Palo Alto - Pottery Barn Kids and Teen

Williams-Sonoma•Palo Alto, CA

1d•$19 - $20•Onsite

About The Position

The Store Monogrammer provides guests with personalized Pottery Barn Kids merchandise by using a monogram machine and related tools. The role involves selecting items for personalization, matching them to guest orders, ensuring that needle and threading details meet guest specifications, inspecting embroidered items for frayed threading, and confirming quality before guest pickup. The Monogrammer also performs routine maintenance and upkeep on the embroidery machine. The position requires customer service and retail experience, attention to detail, and the ability to prioritize multiple tasks. Physical duties include operating an embroidery machine and POS system, remaining mobile on the sales floor for extended periods, and lifting and moving items weighing up to 75 pounds using appropriate equipment and safe techniques. Casual associates must work at least two regularly scheduled weekend shifts and one weekday shift, and must be available for annual inventory and the full holiday season in November and December.

Requirements

1–2 years of retail sales experience; specialty retail experience is preferred but not required.
1–2 years of customer service experience.
Proven ability to prioritize and handle multiple tasks simultaneously.
Ability to operate an embroidery machine and follow safety practices and policies.
Ability to remain mobile on the sales floor for extended periods.
Ability to operate a POS system.
Ability to lift and move items weighing up to 75 pounds using appropriate equipment and safety techniques.
Casual associates must be available for at least two regularly scheduled shifts on Friday, Saturday, and/or Sunday and one regularly scheduled shift Monday through Thursday.
Associates must be available for annual inventory and the entire holiday season in November and December.

Nice To Haves

High school diploma or equivalent preferred.
Specialty retail sales experience preferred.

Responsibilities

Select items for personalization and match them to guest orders.
Ensure needle and threading details match guest specifications.
Inspect embroidered items for frayed threading and confirm quality before guest pickup.
Perform routine maintenance and upkeep on the embroidery machine.
Operate the POS system.
Lift and mobilize medium to large items, up to 75 pounds, using appropriate equipment and safety techniques.