Store Monogrammer, Part Time Flex, Palo Alto - Pottery Barn Kids and Teen

Williams-Sonoma•Palo Alto, CA

1d•Onsite

About The Position

The Store Monogrammer provides guests with personalized Pottery Barn Kids merchandise using a monogram machine and related tools. This role selects items for personalization, matches them to guest orders, follows guest specifications for needle and threading, inspects embroidered items for frayed threading, and ensures quality before guest pickup. The Monogrammer also performs routine maintenance and upkeep on the embroidery machine. The role requires attention to detail, customer service, and the ability to prioritize and manage multiple tasks. Physical duties include operating an embroidery machine and POS system, remaining mobile on the sales floor for extended periods, and lifting or mobilizing items weighing up to 75 pounds using appropriate equipment and safety techniques. Casual associates must work at least two regularly scheduled weekend shifts and one weekday shift, and must be available for annual inventory and the entire holiday season in November and December.

Requirements

1–2 years of retail sales experience; specialty retail experience is preferred but not required.
1–2 years of customer service experience.
Proven ability to prioritize and handle multiple tasks simultaneously.
Ability to operate an embroidery machine and follow safety practices and policies.
Ability to operate a POS system.
Ability to lift and mobilize items weighing up to 75 lbs. using appropriate equipment and safety techniques.
Casual associates must be available for at least two regularly scheduled shifts on Friday, Saturday, and/or Sunday, and one regularly scheduled shift Monday through Thursday.
Associates must be available for annual inventory and the entire holiday season in November and December.
High school diploma or equivalent preferred.

Nice To Haves

Specialty retail experience.
High school diploma or equivalent.

Responsibilities

Select items for personalization and match them with guest orders.
Ensure needle and threading match guest specifications.
Inspect embroidered items for frayed threading and ensure quality before guest pickup.
Perform routine maintenance and upkeep on the embroidery machine.
Operate the POS system.
Remain mobile on the sales floor for extended periods.
Lift and mobilize medium to large items, up to 75 lbs., using appropriate equipment and safety techniques.