Holiday Seasonal Associate, Troy - Pottery Barn Kids and Teen

Williams-Sonoma • Troy, MI

19h • Onsite

About The Position

As a Sales Associate, you provide customers with a unique shopping experience through excellent customer service, effective selling techniques, and in-depth product knowledge in a fast-paced specialty retail environment. The role involves meeting sales goals, assisting with customer services and transactions, supporting store presentation and maintenance, and following company policies and procedures.

This is a seasonal position with customer-facing retail responsibilities. Physical requirements include remaining mobile on the sales floor for extended periods, operating a POS system, and lifting and moving items weighing up to 75 pounds using appropriate equipment and safety techniques. The posting also describes availability expectations for full-time and part-time flex associates, but does not specify which schedule applies to this role.

Requirements

• 1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
• Ability to be mobile on the sales floor for extended periods.
• Ability to operate a POS system.
• Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
• Ability to sell effectively, exceed sales goals, and close sales.
• Ability to work in a team environment and independently, and to manage time.
• Ability to prioritize and handle multiple tasks simultaneously.

Nice To Haves

• High school diploma or equivalent preferred.
• Specialty retail experience preferred, but not required.
• Ability to think outside the box and thrive in an entrepreneurial environment.
• Ability to understand customers’ needs and preferences by asking questions and connecting them with appropriate products.

Responsibilities

• Provide sincere, friendly, energetic customer service in accordance with World-Class service standards.
• Achieve established sales and contest goals and maintain knowledge of current sales and promotions.
• Assist customers with gift wrapping, gift registries, locating merchandise, catalog and special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Use effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including product features and benefits.
• Accurately perform register transactions, including sales, returns, and exchanges.
• Assist with implementing and maintaining visual merchandise presentation, signage, and lighting.
• Maintain store cleanliness and maintenance standards, including straightening, cleaning, and helping maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties assigned by management.
• Comply with all company policies and procedures.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED