About The Position

As a Merchandising Supervisor, you will lead merchandising associates and serve as an expert in merchandising to deliver excellent customer service through sales-floor merchandising, pricing, and recovery. You will teach, coach, develop, and supervise associates while consistently executing merchandising processes. The role includes executing visual merchandising direction and adapting it to the store layout and customer needs in partnership with the Merchandising Manager. You will maintain an organized, well-recovered selling floor; replenish and remerchandise products based on sales and seasonal changes; train associates on merchandising standards and product knowledge; and ensure pricing, signage, and ticketing are completed accurately. You will also partner with Operations on incoming merchandise and support store-wide leadership, customer service, operational, safety, and loss-prevention standards. The position requires performing the listed essential functions, completing company training, complying with dress code and safety requirements, and meeting attendance and scheduling expectations. Physical duties include lifting, frequent movement and reaching, and standing or walking for the duration of a scheduled shift.

Requirements

  • Must be at least 18 years old.
  • Strong verbal and written communication and interpersonal skills.
  • Flexible availability, including days, nights, weekends, and holidays.
  • Ability to perform the accountabilities listed in the What You’ll Do section.
  • Ability to satisfactorily complete company training programs.
  • Ability to comply with dress code requirements.
  • Basic math and reading skills, legible handwriting, and basic computer-operation skills.
  • Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
  • Ability to maintain prompt and regular attendance and meet company scheduling requirements.
  • Ability to lift up to 50 lbs. frequently and occasionally lift more than 50 lbs. with a two-person lift.
  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
  • Ability to stand or walk for the duration of a scheduled shift, at least 8 hours.
  • Ability to visually verify information and locate and inspect merchandise.
  • Ability to comply with health and safety standards.

Nice To Haves

  • Two years of experience in retail or a similar industry.
  • Experience supervising teams or associates, including coaching them to achieve daily performance goals.

Responsibilities

  • Execute store merchandising standards and visual merchandising direction, adapting product presentation to the store layout, adjacencies, and needs in partnership with the Merchandising Manager.
  • Maintain a well-recovered selling floor with clear, understandable, and compelling product displays.
  • Maintain appropriate product levels on the sales floor through remerchandising and replenishment based on sell-through and seasonal changes.
  • Coach, teach, and train merchandising associates to execute company merchandising direction accurately, efficiently, and to brand standards.
  • Execute pricing activities, including price changes, sign changes, and ticketing procedures.
  • Support associate training on merchandising standards, product knowledge, and tools while adhering to Kohl’s brand standards.
  • Partner with the Operations team on merchandising incoming product.
  • Lead with integrity and honesty, foster teamwork, and contribute to an engaged and inclusive culture.
  • Model, guide, and provide direction to associates; coach a customer-service mindset and help resolve customer issues.
  • Lead by example by meeting or exceeding individual goals, including productivity, credit, and loyalty goals.
  • Support operational standards, shortage mitigation, accurate pricing, and proper signing.
  • Educate associates on loss prevention, monitor store activity, maintain product protection standards, enforce company policies, and partner with Loss Prevention.
  • Monitor and adjust resources to support customer needs and workload when assigned as leader on duty.
  • Use key performance indicators to make informed business decisions that drive store results.
  • Complete multiple tasks within established timeframes and train, monitor, and reinforce company policies, procedures, standards, and guidelines.
  • Maintain adherence to company safety policies for associates and customers.
  • Perform key-holder duties, including opening and closing store processes and directing associates.
  • Complete other responsibilities as assigned.
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