About The Position

As a Merchandising Supervisor, you are the merchandising expert who leads associates in delivering excellent customer service through sales floor merchandising, pricing, and recovery. You teach, coach, develop, and supervise associates while consistently executing merchandising processes. The role also includes key holder responsibilities, such as opening and closing the store and directing associates.

Requirements

  • Must be at least 18 years of age.
  • Strong verbal and written communication and interpersonal skills.
  • Flexible availability, including days, nights, weekends, and holidays.
  • Ability to perform the listed accountabilities and satisfactorily complete company training programs.
  • Ability to comply with dress code requirements.
  • Basic math and reading skills, legible handwriting, and basic computer operation.
  • Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
  • Ability to maintain prompt and regular attendance and meet scheduling requirements.
  • Ability to lift up to 50 pounds frequently and occasionally lift over 50 pounds with a two-person lift.
  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
  • Ability to stand and walk for the duration of a scheduled shift, at least 8 hours.
  • Ability to visually verify information and locate and inspect merchandise.
  • Ability to comply with health and safety standards.

Nice To Haves

  • Two years of experience in retail or a similar industry.
  • Experience supervising teams or associates, including coaching them to achieve daily performance goals.

Responsibilities

  • Execute store merchandising standards and visual merchandising direction; adapt product presentation to the store layout, adjacencies, and needs in partnership with the Merchandising Manager.
  • Maintain a well-recovered sales floor with clear, understandable, compelling product displays.
  • Maintain appropriate sales-floor product levels through remerchandising and replenishment based on sell-through and seasonal changes.
  • Coach, teach, and train merchandising associates to execute company merchandising direction accurately, efficiently, and to brand standards.
  • Execute pricing activities, including price changes, sign changes, and ticketing procedures.
  • Support associate training on merchandising standards, product knowledge, and tools in accordance with Kohl’s brand standards.
  • Partner with the Operations team on merchandising incoming product and ensuring efficient execution.
  • Lead with integrity and honesty, foster teamwork in an engaged and inclusive culture, and exercise good judgment by involving appropriate partners as needed.
  • Model, guide, and direct associates; demonstrate and coach a customer-service mindset, including anticipating customer needs and resolving issues satisfactorily.
  • Lead by example by personally meeting or exceeding individual goals, such as productivity, credit, and loyalty goals.
  • Support operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
  • Help prevent loss by educating associates, monitoring store activity, maintaining product protection standards, ensuring policies are followed, and partnering with Loss Prevention.
  • When assigned as leader on duty, monitor and adjust resources to support customer needs and workload demands.
  • Use key performance indicators (KPIs) to inform business decisions that drive store results.
  • Complete multiple tasks within established timeframes.
  • Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
  • Maintain adherence to company safety policies for associates and customers.
  • Carry out key holder opening and closing processes and provide direction to associates.
  • Perform other responsibilities as assigned.
  • Complete company training programs, comply with dress code requirements, use basic math, reading, handwriting, and computer skills, and operate and communicate using multiple-frequency devices, handheld scanners, and other technology as directed.
  • Maintain prompt and regular attendance and meet company scheduling requirements.
  • Perform the physical requirements of the position and comply with health and safety standards.
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