About The Position

As a Merchandising Supervisor, you will be an expert in merchandising and lead associates to deliver excellent customer service through sales-floor merchandising, pricing, and recovery. You will teach, coach, develop, and supervise associates while consistently executing merchandising processes. You will execute store merchandising standards in line with visual merchandising direction, maintain an appealing and well-recovered selling floor, and keep appropriate product levels on the sales floor. You will coach associates on merchandising and pricing processes, support training on standards and tools, and partner with the Operations team on merchandising incoming product. All Supervisor roles at Kohl’s also involve leading associates and supporting customer service, operational standards, loss prevention, and store results. Key holder responsibilities include opening and closing the store and providing direction to associates. Other responsibilities may be assigned.

Requirements

  • Must be at least 18 years of age.
  • Strong verbal and written communication and interpersonal skills.
  • Flexible availability, including days, nights, weekends, and holidays.
  • Ability to perform the accountabilities listed in the What You’ll Do section.
  • Ability to satisfactorily complete company training programs.
  • Ability to comply with dress code requirements.
  • Basic math and reading skills, legible handwriting, and basic computer operation.
  • Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
  • Ability to maintain prompt and regular attendance and meet company scheduling requirements.
  • Ability to lift up to 50 lbs. frequently and occasionally lift more than 50 lbs. with a two-person lift.
  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
  • Ability to stand and walk for the duration of a scheduled shift, at least 8 hours.
  • Ability to visually verify information and locate and inspect merchandise.
  • Ability to comply with health and safety standards.
  • Ability to perform the work in accordance with the Physical Requirements section.

Nice To Haves

  • Two years of experience in retail or a similar industry.
  • Experience supervising teams or associates, including coaching them to achieve daily performance goals.

Responsibilities

  • Execute store merchandising standards and product presentation according to visual merchandising direction, adapting execution to store layout, adjacencies, and needs in partnership with the Merchandising Manager.
  • Maintain a recovered selling floor with product displayed clearly and compellingly for customers.
  • Maintain appropriate sales-floor product levels through remerchandising and replenishment based on sell-through and seasonal changes.
  • Coach, teach, and train merchandising associates to execute company merchandising direction accurately, efficiently, and to brand standards.
  • Execute store pricing activities, including price changes, sign changes, and ticketing procedures.
  • Support associate training on merchandising standards, product knowledge, and tools in accordance with Kohl’s brand standards.
  • Partner with the Operations team to merchandise incoming product efficiently.
  • Lead with integrity and honesty, foster teamwork, and contribute to an engaged and inclusive culture.
  • Use good judgment and involve appropriate partners as needed.
  • Model, guide, and direct associates; coach a customer-service mindset and support satisfactory resolution of customer issues.
  • Lead by example in meeting or exceeding individual productivity, credit, and loyalty goals.
  • Support operational standards, shortage mitigation, merchandising presentation, accurate pricing, and proper signing.
  • Help prevent loss by educating associates, monitoring store activity, maintaining product protection standards, enforcing company policies, and partnering with Loss Prevention.
  • When assigned as leader on duty, monitor and adjust resources to support customer needs and workload demands.
  • Use key performance indicators to make informed business decisions that drive store results.
  • Complete multiple tasks within established timeframes.
  • Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
  • Maintain adherence to company safety policies for associates and customers.
  • Perform key holder duties, including opening and closing store processes and directing associates.
  • Complete other responsibilities as assigned.
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