Free People Store Manager

Urban Outfitters•Berkeley, CA

5d•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail approach, creating an engaging and inspiring customer environment while building a strong store culture. The role represents the Free People brand and partners with the leadership team to deliver compelling visual experiences and personalized customer service. The Store Manager leads hiring, onboarding, employee development, scheduling, payroll management, daily operations, and execution of visual priorities. They use company tools to identify business opportunities, maintain safety and inventory standards, minimize product loss, and support store profitability. The role also builds relationships with the local community and shares customer and store insights with district and Home Office partners. The position is located at 1799 4th Street, Berkeley, California, 94710. The stated pay range is USD $73,000–$75,000 per year.

Requirements

Love for the Free People brand.
At least 2 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and how it impacts the business.
Experience in coaching and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the Free People brand and partner with the leadership team to create engaging visual experiences for customers.
Promote technology use and train the team to transact in the moment, supporting a seamless omnichannel retail experience.
Ensure merchandising and display presentations create a compelling store atmosphere.
Cultivate genuine customer connections and encourage personalized service, product recommendations, and lasting relationships.
Plan for talent needs, maintain a network of candidates, hire exceptional people, create succession paths, and support thoughtful onboarding.
Serve as manager-on-duty, driving engagement across store zones and fostering collaborative selling.
Develop employees’ product-fit and styling expertise, and provide timely, specific feedback.
Oversee and contribute to daily operating procedures, staff scheduling, and payroll management.
Collaborate with partners to execute visual priorities and interpret Home Office direction for store structure, displays, merchandising, and outfitting.
Use company tools to analyze opportunities in product placement, outfitting, and stock levels.
Network with the local community to understand fitness and wellness trends and identify event ideas that support community connection and sales.
Maintain safety standards, inventory accuracy, product-loss reduction, and compliance with company policies and procedures.
Encourage open dialogue, follow-through, and support for employees at all levels.
Foster communication and teamwork while balancing customer service, operational tasks, and visual needs.
Stay current on interoffice communications and ensure important company information reaches the store team.
Protect time with direct reports, set goals, and provide feedback to support employees’ personal growth.
Communicate customer-experience and departmental insights to the District Manager and Home Office partners, and participate in company and district forums.