Free People Store Manager

Free People•Austin, TX

4d•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail approach, creating an engaging and inspiring environment for customers while shaping a strong store culture. The manager represents the Free People brand and partners with the leadership team to deliver compelling visual presentations and authentic, personalized customer service. The role oversees talent planning, hiring, onboarding, employee development, scheduling, payroll, daily operations, visual execution, and business analysis. The Store Manager promotes teamwork and inclusive communication, maintains store safety and inventory standards, and shares customer and store insights with the District Manager and Home Office partners.

Requirements

Love for the Free People brand.
At least 2 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the Free People brand and partner with the leadership team to create an engaging visual experience.
Promote technology use and train the team to complete transactions in the moment for a seamless omnichannel experience.
Ensure merchandising and display presentations create a compelling atmosphere.
Build genuine customer connections through personalized service, product recommendations, and authentic interactions.
Plan for talent needs, maintain a candidate network, hire exceptional employees, and create succession paths.
Facilitate onboarding for new hires to build their connection to the brand, customers, and store.
Serve as manager on duty, engaging teams across store zones and fostering collaborative selling.
Develop employees’ product-fit and styling expertise and provide timely, specific feedback.
Oversee daily operating procedures, staff scheduling, and payroll management.
Partner with others to execute visual priorities and interpret Home Office visual direction for store structure, displays, merchandising, and outfitting.
Use company tools to analyze business opportunities involving product placement, outfitting, and stock levels.
Network with the local community to identify fitness and wellness trends and develop event ideas that support community connection and sales.
Maintain safety standards, inventory accuracy, product-loss reduction, and compliance with company policies and procedures.
Promote inclusive, people-first communication, open dialogue, follow-through, and employee support.
Foster communication and teamwork to balance customer service, operational work, and visual needs; keep current with interoffice communications and share important company information with the team.
Protect time for direct reports, set goals, and provide feedback to support their personal growth.
Share store and departmental insights about customer experience with the District Manager and Home Office partners, and contribute store-specific scenarios and ideas in company and district forums.