Free People Assistant Store Manager

Urban Outfitters•Newport Beach, CA

2d•Onsite

About The Position

The Assistant Store Manager supports the selling, service, and operations of the store to create an engaging and inspiring environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual needs. The Assistant Store Manager acts as a Free People brand ambassador and helps deliver a personalized, seamless omnichannel shopping and event experience. The role supports the Store Manager in building and retaining a strong team, coaching employees, and driving store goals. It also contributes to sales forecasting, scheduling and payroll support, product placement, shipment processing, restocking, inventory accuracy, loss reduction, and maintaining store safety and visual standards. The Assistant Store Manager fosters inclusive communication, shares company and product information with the team, and supports employees’ development through goals and feedback.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the Free People brand and company values, and partner with store leadership to create an engaging visual experience for customers.
Create selling initiatives that improve the customer experience and encourage personalized service, product recommendations, and authentic customer relationships.
Deliver a seamless omnichannel shopping and event experience using MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals.
Provide employees with timely, specific feedback and foster a culture of action and accountability.
Serve as manager-on-duty, driving engagement across store zones through communication, adaptability, decision-making, and collaboration.
Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Support daily operating standards, sales forecasting, scheduling, payroll, and the daily zone chart.
Use company tools to assess business opportunities related to product placement, outfitting, and stock levels.
Coordinate shipment processing, restocking, product placement, visual and display standards, and timely, accurate omnichannel order processing.
Uphold store safety standards, inventory accuracy, product-loss reduction, and company policies and procedures.
Promote inclusive, people-first communication and open dialogue, ensuring employees are heard and supported.
Stay current on interoffice communications and share relevant company information, product knowledge, trends, visual priorities, and brand messaging through daily team meetings.
Share global customer-experience feedback about product and presentation with the Store Manager.
Support direct reports’ development by setting goals and providing feedback.