Free People Assistant Store Manager

Urban Outfitters•San Juan Capistrano, CA

4d•Onsite

About The Position

The Assistant Store Manager supports selling, customer service, and store operations to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. The Assistant Store Manager acts as a brand ambassador, helps create an engaging visual experience, and leads customer-focused selling and service. They support team leadership, recruiting, onboarding, business operations, inventory accuracy, and communication while promoting an inclusive, people-first culture.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with the leadership team to create an engaging visual experience for Free People customers.
Create selling initiatives that improve the customer experience and encourage personalized service, product recommendations, and authentic customer relationships.
Deliver a seamless omnichannel shopping and event experience using MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
Serve as manager on duty, engaging employees across zones and fostering a collaborative selling environment through communication and adaptable decision-making.
Support the Store Manager with recruiting, hiring, retaining, and onboarding employees.
Support daily operating standards, sales forecasting, scheduling, payroll, and creation of an effective daily zone chart.
Use company tools to analyze business opportunities involving product placement, outfitting, and stock levels.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote inclusive, people-first communication and ensure employees are heard and supported.
Stay current on interoffice communications and share company information, product knowledge, trends, visual priorities, and brand messaging with the team.
Share customer experience insights about product and presentation with the Store Manager.
Support employee development by protecting time with direct reports, setting goals, and providing feedback for personal growth.