Free People Assistant Store Manager

Free People•Santa Clara, CA

7d•$25 - $27•Onsite

About The Position

The Assistant Store Manager supports the selling, service, and operations of the store to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. As a brand ambassador, the Assistant Store Manager partners with the leadership team to create a visual experience that appeals to the Free People customer and develops selling initiatives that build authentic customer relationships. The role helps deliver seamless omnichannel shopping and event experiences using MPOS, POS, and customer service applications. The Assistant Store Manager guides and develops the team, participates as manager on duty, and supports recruiting, hiring, onboarding, and retention. The role also supports forecasting, scheduling, payroll, product placement, shipment processing, restocking, inventory accuracy, safety, and company procedures. It fosters inclusive communication, shares product and brand information with the team, provides customer-experience insights to the Store Manager, and supports employees’ personal growth.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with the leadership team to create an engaging visual experience for the Free People customer.
Create selling initiatives that improve the customer experience and encourage personalized service, product recommendations, and authentic customer relationships.
Deliver seamless omnichannel shopping and event experiences through effective use of MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
Serve as manager on duty, driving engagement in each zone through communication, adaptability, collaborative selling, sound decision-making, and multitasking.
Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Support sales forecasting, scheduling, payroll, and the daily zone chart to sustain operating standards.
Use company tools to analyze opportunities in product placement, outfitting, and stock levels.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and promptly.
Uphold store safety standards, inventory accuracy, product-loss reduction, and company policies and procedures.
Promote inclusive, people-first communication and ensure employees are heard and supported.
Stay current on interoffice communications and share company information, product knowledge, trends, visual priorities, and brand messaging through daily team meetings.
Share customer-experience insights about products and presentation with the Store Manager.
Protect time with direct reports and support their development through goal setting and feedback.