Free People Assistant Store Manager

Urban Outfitters•Ardmore, PA

8d•Onsite

About The Position

The Assistant Store Manager supports the store’s selling, service, and operational activities to create an engaging and inspiring environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual presentation. The Assistant Store Manager acts as a Free People brand ambassador, helps deliver personalized and omni-channel customer experiences, supports store leadership and talent development, and contributes to business performance, inventory accuracy, and store profitability.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values.
Partner with the leadership team to create an engaging visual experience for Free People customers.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and authentic customer connections.
Deliver a seamless omni-channel shopping and event experience using MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals.
Provide employees with timely, specific feedback and promote action and accountability.
Serve as manager-on-duty, driving engagement in each zone through communication, adaptability, decision-making, and collaboration.
Support the Store Manager with recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Support sales forecasting, scheduling, payroll, and daily zone-chart planning to maintain operating standards.
Use company tools to analyze business opportunities related to product placement, outfitting, and stock levels.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote inclusive, people-first communication and ensure employees are heard and supported.
Share company information, product knowledge, trends, visual priorities, and brand messaging with the team through daily meetings.
Provide customer experience insights about product and presentation to the Store Manager.
Protect time for direct reports, set goals, and deliver feedback to support their personal growth.