Free People Assistant Store Manager

Free People•Santa Barbara, CA

2d•$24 - $26•Onsite

About The Position

The Assistant Store Manager supports the selling, service, and operations of the store to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. The Assistant Store Manager serves as a brand ambassador, helps deliver personalized and seamless customer experiences, and supports the Store Manager in achieving store goals and maintaining strong operational and visual standards.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with the leadership team to create an engaging visual experience for Free People customers.
Create selling initiatives that enhance the customer experience and encourage lasting customer relationships through personalized service, product recommendations, and authentic connection.
Deliver a seamless omni-channel shopping and event experience using MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback that encourages accountability.
Serve as manager-on-duty, driving engagement across zones through communication, adaptability, decision-making, multitasking, and collaboration.
Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Support sales forecasting, scheduling, and payroll to maintain effective daily zone charts and operating standards.
Use company tools to analyze business opportunities related to product placement, outfitting, and stock levels.
Coordinate shipment processing, restocking, and product placement with partners while maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote an inclusive, people-first environment, encourage open dialogue and follow-through, and ensure employees feel heard and supported.
Keep current with interoffice communications and share company information, product knowledge, current trends, visual priorities, and brand messaging with the team.
Share customer experience insights about product and presentation with the Store Manager.
Support employee development by protecting time with direct reports, setting goals, and providing feedback.