Free People Assistant Store Manager

Urban Outfitters•Walnut Creek, CA

1d•Onsite

About The Position

The Assistant Store Manager supports the selling, service, and operations of the store to create an engaging and inspiring environment. The role includes developing employees, collaborating with key partners, and supporting store operations and visual needs. As a brand ambassador, the Assistant Store Manager helps create a compelling visual experience and personalized customer service. The role guides and develops the team, supports store goals and daily operations, and helps ensure product presentation, inventory accuracy, and timely fulfillment of omni-channel orders. The position also fosters inclusive communication, employee growth, and a collaborative selling environment.

Requirements

Love for the FP brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values; partner with the leadership team to create an engaging visual experience for the FP customer.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and authentic customer connections.
Deliver a seamless omni-channel shopping and event experience through use of MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
Participate as manager-on-duty, driving engagement across zones through communication, adaptability, collaboration, decision-making, and multitasking.
Support the Store Manager in recruiting, hiring, and retaining talent; facilitate onboarding for new hires.
Support sales forecasting, scheduling, payroll, and daily zone-chart planning to sustain operating standards.
Use company tools to analyze business opportunities related to product placement, outfitting, and stock levels.
Collaborate with partners on shipment processing, restocking, product placement, visual standards, and timely, accurate omni-channel order processing.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote inclusive, people-first communication and ensure employees are heard and supported.
Share company information, product knowledge, trends, visual priorities, and brand messaging through daily team meetings.
Provide the Store Manager with insight and feedback on the customer experience, product, and presentation.
Support employee development by protecting time with direct reports, setting goals, and delivering feedback.