Free People Assistant Store Manager

Urban Outfitters•Santa Barbara, CA

19h•Onsite

About The Position

The Assistant Store Manager supports the selling, service, and operations of the store to create an engaging and inspiring environment. The role includes developing others, collaborating with key partners, and supporting store operations and visual needs. As a brand ambassador, the Assistant Store Manager partners with the leadership team to create an engaging visual experience and develop selling initiatives that provide personalized service and build lasting customer relationships. The role supports a seamless omnichannel shopping and event experience through use of MPOS, POS, and customer service applications. The Assistant Store Manager guides and develops the team, helps drive store goals, and serves as manager on duty. The role also supports recruiting, hiring, onboarding, sales forecasting, scheduling, payroll, shipment processing, restocking, inventory accuracy, and timely fulfillment of omnichannel orders. It promotes inclusive communication, product knowledge, employee development, and adherence to company policies and safety standards.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values.
Partner with the leadership team to create an engaging visual experience for Free People customers.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and authentic customer connections.
Use MPOS, POS, and customer service applications to support a seamless omnichannel shopping and event experience.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals.
Provide employees with timely, specific feedback and foster action and accountability.
Serve as manager on duty, driving engagement in each zone through communication, adaptability, decision-making, and collaboration.
Support the Store Manager in recruiting, hiring, and retaining talent, and facilitate onboarding for new hires.
Help assess sales forecasts and support scheduling and payroll to maintain an effective daily zone chart.
Use company tools to analyze opportunities in product placement, outfitting, and stock levels.
Collaborate with partners on shipment processing, restocking, product placement, and visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Maintain safety standards and inventory accuracy, reduce product loss, and uphold company policies and procedures.
Encourage open dialogue and follow-through, ensuring employees feel heard and supported.
Share company information, product knowledge, current trends, visual priorities, and brand messaging through daily team meetings.
Provide the Store Manager with insight and feedback about customer experience, product, and presentation.
Protect time for direct reports, set goals, and provide feedback to support employees’ personal growth.