Free People Assistant Store Manager

Free People•San Juan Capistrano, CA

4d•$22 - $25•Onsite

About The Position

The Assistant Store Manager supports the selling, service, and operations of the Free People store to create an engaging and inspiring environment. The role includes developing others, collaborating with key partners, and supporting store operations and visual needs. The Assistant Store Manager acts as a brand ambassador, supports customer experience and sales initiatives, helps lead and develop the store team, and contributes to visual standards and effective business operations.

Requirements

Love for the Free People brand.
At least 1 year of store leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with the leadership team to create an engaging visual experience for Free People customers.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and authentic customer relationships.
Deliver a seamless omnichannel shopping and event experience using MPOS, POS, and customer service applications.
Guide the team in prioritizing customer service and styling recommendations to drive metrics and achieve store goals; provide timely, specific feedback.
Serve as manager on duty, driving engagement across zones through communication, adaptability, collaboration, decision-making, and multitasking.
Support the Store Manager in recruiting, hiring, and retaining talent; facilitate onboarding for new hires.
Support daily operating standards, assess sales forecasting, and assist with scheduling and payroll to ensure an effective daily zone chart.
Use company tools to analyze business opportunities related to product placement, outfitting, and stock levels.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed promptly and accurately.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Promote an inclusive, people-first environment, encourage open dialogue and follow-through, and ensure the store team feels heard and supported.
Stay current with interoffice communications and share important company information, product knowledge, trends, visual priorities, and brand messaging with the team through daily meetings.
Share customer experience insights about product and presentation with the Store Manager.
Support employee development by protecting time with direct reports, setting goals, and providing feedback for personal growth.